FAQ

Do I have to bring my computer to you to get it fixed?

No, FITS can often connect to your computer over the Internet to assist you.  We also make ‘house calls’, as required, travelling to your business site or home in order to remedy your computer problem.  FITS offers convenience and quick response as we are first and foremost a customer service organization.


I run a business, I need my computers running during the day.  How can FITS accommodate me?

FITS technicians are available 24 hour a day.  We serve business and know that certain work must be performed after-hours.  In order for you to serve your client’s needs during the day, FITS works nights.


How does FITS charge for service?

FITS only bills you for the time you use our technical service.  Our hourly rate is designed to keep your IT costs low.

If preferred a flat monthly rate can put in l place to assist with budgeting.  For business clients monthly invoices are arranged with detailed descriptions of work performed. We also accept payment by credit card payment.


Can I deal with the same technician all the time?

Often it is easiest to work with the same technician, who gets to know you and your business, which is why FITS assigns a technician to your account.  Other technicians are crossed-trained on your account in order to provide seamless service when your primary technician is unavailable.


I don’t know if there is something wrong with my computer, but it doesn’t seem right – Can you help?

FITS can provide an assessment of your computer at no charge – If there is nothing wrong we will let you know – If there is something wrong we will give you advice and options based on what is best for you. FITS provides peace of mind.


What happens if I have a problem on the weekend?

Call our main telephone number and our live answering service will take your information and have a technician call you right away.  For those situations where you’ve got work to do, after-hours or on the weekend, and your computer isn’t co-operating FITS is here for you.